The premise of our model is that improvements in quality (what a company does for its customers) will drive increases in overall satisfaction which, in turn, will lead to increases in customer loyalty. This can be conducted online or offline.
The Customer Satisfaction studies can be conducted either offline or online. We can deliver real-time customer satisfaction data through our online tool. During an on-going study, data can be analyzed in real-time, 24 hours a day and 7 days a week, which allows you to action top priority areas as they arise.
Download more information about our model here.